{"id":5508,"date":"2024-04-18T14:50:39","date_gmt":"2024-04-18T05:50:39","guid":{"rendered":"https:\/\/help-ads.smartnews.com\/?p=5508"},"modified":"2025-12-29T12:58:13","modified_gmt":"2025-12-29T03:58:13","slug":"item-3060","status":"publish","type":"post","link":"https:\/\/help-ads.smartnews.com\/en\/item-3060\/","title":{"rendered":"Custom audiences"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>Audience Manager lets you manage SmartNews users who have a history of interacting with your ads or products. You can use it to create custom audiences for retargeting or increasing app engagement.<\/p>\n\n\n\n<p>There are two main ways of creating custom audiences:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creating audiences from website events (web activity)<\/li>\n\n\n\n<li>Creating audiences from ad interactions (ad engagement)<\/li>\n<\/ul>\n\n\n\n<p>Each ad account can hold up to 200 custom audiences.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Choosing an audience type<\/h2>\n\n\n\n<p>When choosing an audience type for retargeting SmartNews users, you have two main options. You can focus on users who have already engaged with your website\u2014such as those who have added products to a shopping cart or made purchases. Alternatively, you can target a broader pool of users who have shown interest by interacting with your ads.<\/p>\n\n\n\n<p>SmartNews custom audiences let you serve relevant ads to users who have shown interest in your products or services, helping you focus your advertising budget on those most likely to convert.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"607\" src=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1024x607.png\" alt=\"\" class=\"wp-image-4394\" style=\"width:793px;height:auto\" srcset=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1024x607.png 1024w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-300x178.png 300w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-768x455.png 768w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1536x910.png 1536w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-2048x1213.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Web activity audiences<\/h2>\n\n\n\n<p>SmartNews users who visited your website or completed specific actions can be grouped into web activity audiences.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A custom audience can have up to 50 rules to define it. They need at least one rule to be created.<\/li>\n\n\n\n<li>It can take between 24 and 48 hours for a web activity audience to be ready for use.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Supported events<\/h3>\n\n\n\n<p>Pixel tags let you use the following events as rules for defining your custom audience.<\/p>\n\n\n\n<figure class=\"wp-block-flexible-table-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th style=\"width:30%\">Event<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td style=\"width:30%\">Purchase<\/td><td>Triggered when a user fires a \u201cPurchase\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Add to cart<\/td><td>Triggered when a user adds a product to their shopping cart<\/td><\/tr><tr><td style=\"width:30%\">Initiate checkout<\/td><td>Triggered when a user begins the checkout process<\/td><\/tr><tr><td style=\"width:30%\">Submit form<\/td><td>Triggered when a user submits a form<\/td><\/tr><tr><td style=\"width:30%\">Subscribe<\/td><td>Triggered when a user subscribes to a paid service<\/td><\/tr><tr><td style=\"width:30%\">Complete registration<\/td><td>Triggered when a user completes user registration<\/td><\/tr><tr><td style=\"width:30%\">Contact<\/td><td>Triggered when a user fires the \u201cContact\u201d form submission event<\/td><\/tr><tr><td style=\"width:30%\">Signup<\/td><td>Triggered when a user fires a signup event<\/td><\/tr><tr><td style=\"width:30%\">View content<\/td><td>Triggered when a user views a details page<\/td><\/tr><tr><td style=\"width:30%\">Add payment info<\/td><td>Triggered when a user adds their payment info<\/td><\/tr><tr><td style=\"width:30%\">Add to Wishlist<\/td><td>Triggered when a user adds a product to their Wishlist<\/td><\/tr><tr><td style=\"width:30%\">Visit cart<\/td><td>Triggered when a user views their shopping cart<\/td><\/tr><tr><td style=\"width:30%\">Customize product<\/td><td>Triggered when a user fires a \u201cCustomize product\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Search<\/td><td>Triggered when a user fires a \u201cSearch\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Booking<\/td><td>Triggered when a user fires a \u201cBooking\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Download<\/td><td>Triggered when a user fires a \u201cDownload\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Start trial<\/td><td>Triggered when a user begins a free trial<\/td><\/tr><tr><td style=\"width:30%\">Share<\/td><td>Triggered when a user fires a \u201cShare\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Login<\/td><td>Triggered when a user fires a \u201cLogin\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Donate<\/td><td>Triggered when a user fires a \u201cDonate\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Find location<\/td><td>Triggered when a user fires a \u201cFind location\u201d event<\/td><\/tr><tr><td style=\"width:30%\">Time spent<\/td><td>Triggered when a user spends enough time on a page<\/td><\/tr><tr><td style=\"width:30%\">Page view<\/td><td>Triggered when a user views a page with a Pixel base code installed<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Create a web activity audience<\/h3>\n\n\n\n<h6 class=\"wp-block-heading\"><i>1<\/i><span>Select the Audiences tab<\/span><\/h6>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-1024x517.png\" alt=\"\" class=\"wp-image-4395\" style=\"width:687px;height:auto\" srcset=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-1024x517.png 1024w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-300x151.png 300w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-768x388.png 768w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-1536x775.png 1536w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-2048x1034.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\"><i>2<\/i><span>Select Create custom audience and select Web activity, followed by Next.<\/span><\/h6>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"580\" src=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-2-1024x580.png\" alt=\"\" class=\"wp-image-4396\" style=\"width:704px;height:auto\" srcset=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-2-1024x580.png 1024w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-2-300x170.png 300w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-2-768x435.png 768w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-2-1536x870.png 1536w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-2-2048x1160.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\"><i>3<\/i><span>Name your custom audience.<\/span><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\"><i>4<\/i><span>Select your Pixel, site URLs, event types, and event window (7, 14, 30, 60, or 90 days). Up to 20 URLs can be added using OR logic (all URLs entered will count towards the audience).<\/span><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\"><i>5<\/i><span>You can broaden (OR) or narrow (AND) your audience definition by adding additional rules (up to 50).<\/span><\/h6>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"223\" src=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-3-1024x223.png\" alt=\"\" class=\"wp-image-4397\" style=\"width:629px;height:auto\" srcset=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-3-1024x223.png 1024w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-3-300x65.png 300w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-3-768x167.png 768w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-3-1536x334.png 1536w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-3-2048x445.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\"><i>6<\/i><span>Choose whether or not to refresh your audience automatically. This is disabled by default.<\/span><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\"><i>7<\/i><span>When you\u2019re happy with your audience rules, select Create audience at the bottom of the screen.<\/span><\/h6>\n\n\n\n<div style=\"height:1em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Note<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a custom audience isn\u2019t part of any campaign, it will stop being refreshed automatically after 30 days.<\/li>\n\n\n\n<li>Each audience rule can have up to 20 event types and 20 URLs.<\/li>\n\n\n\n<li>Website URLs use prefix matching. You can include multiple pages with the same opening URL scheme.<\/li>\n\n\n\n<li>Ad accounts must have a registered Pixel to use Pixels to define custom audiences.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ad engagement audiences<\/h2>\n\n\n\n<p>Ad engagement audiences are made up of people who have a history of interacting with your ads on SmartNews.<\/p>\n\n\n\n<p>These audiences can be assigned to your ad groups and are made up of users who wither clicked, viewed your ads (viewable impressions), or produced a conversion event (CV).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As with web activity audiences, a single custom audience can have up to 50 rules. They need at least one rule to be created.<\/li>\n\n\n\n<li>It can take between 24 and 48 hours for an ad engagement audience to be ready for use.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Supported events<\/h3>\n\n\n\n<p>Ad engagement audiences support the following ad types and events:<\/p>\n\n\n\n<figure class=\"wp-block-flexible-table-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th style=\"width:45%\">Ad types<\/th><th>Events<\/th><\/tr><\/thead><tbody><tr><td style=\"width:45%\">Image ads only<\/td><td>\u2022 Clicks<br>\u2022 Impressions (viewable)<br>\u2022 Conversions<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Create an ad engagement audience<\/h3>\n\n\n\n<h6 class=\"wp-block-heading\"><i>1<\/i><span>Select the Audiences tab<\/span><\/h6>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-1024x517.png\" alt=\"\" class=\"wp-image-4395\" style=\"width:687px;height:auto\" srcset=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-1024x517.png 1024w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-300x151.png 300w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-768x388.png 768w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-1536x775.png 1536w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-1-2048x1034.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\"><i>2<\/i><span>Select Create custom audience and select Ads engagement, followed by Next.<\/span><\/h6>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-5-1024x584.png\" alt=\"\" class=\"wp-image-4399\" style=\"width:701px;height:auto\" srcset=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-5-1024x584.png 1024w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-5-300x171.png 300w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-5-768x438.png 768w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-5-1536x876.png 1536w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-5-2048x1168.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\"><i>3<\/i><span>Name your custom audience<\/span><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\"><i>4<\/i><span>Select ad groups which will use this audience, your action type, and event window (7, 14, 30, 60, or 90 days).<\/span><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\"><i>5<\/i><span>You can broaden (OR) or narrow (AND) your audience definition by adding additional rules (up to 50).<\/span><\/h6>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"223\" src=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-6-1024x223.png\" alt=\"\" class=\"wp-image-4400\" style=\"width:615px;height:auto\" srcset=\"https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-6-1024x223.png 1024w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-6-300x65.png 300w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-6-768x167.png 768w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-6-1536x334.png 1536w, https:\/\/help-ads.smartnews.com\/wp-content\/uploads\/2024\/12\/image-6-2048x445.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\"><i>6<\/i><span>Choose whether or not to refresh your audience automatically. This is disabled by default.<\/span><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\"><i>7<\/i><span>When you\u2019re happy with your audience rules, select Create audience at the bottom of the screen.<\/span><\/h6>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Note<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a custom audience isn\u2019t part of any campaign, it will stop being refreshed automatically after 30 days.<\/li>\n\n\n\n<li>You can select up to 30 ad groups per rule.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Checking your custom audience status<\/h2>\n\n\n\n<p>You can view a custom audience\u2019s status from the <strong>Audiences<\/strong> tab.<\/p>\n\n\n\n<figure class=\"wp-block-flexible-table-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th style=\"width:20%\">Status<\/th><th>Meaning<\/th><\/tr><\/thead><tbody><tr><td style=\"width:20%\">In progress<\/td><td>The system is currently building this custom audience based on its rule definitions.<\/td><\/tr><tr><td style=\"width:20%\">Available<\/td><td>The audience has finished building and at least 10,000 users have been mapped to the custom audience.<\/td><\/tr><tr><td>Narrow<\/td><td>The audience was built successfully but only has between 0 and 10,000 members, which may negatively impact ad performance.<\/td><\/tr><tr><td style=\"width:20%\">Too narrow<\/td><td>The audience was built successfully but no users were able to be mapped to the audience. Consider broadening its rule definitions to include more OR terms.<\/td><\/tr><tr><td style=\"width:20%\">Failed<\/td><td>The system was unable to build this audience based on its rule definitions.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Note<\/h4>\n\n\n\n<p>Custom audiences that are <strong>In progress<\/strong> or <strong>Failed<\/strong> can still be assigned to an ad group, but they won\u2019t have any effect on ad delivery.<\/p>\n","protected":false},"excerpt":{"rendered":"Overview Audience Manager lets you manage SmartNews users who have a history of interacting with your ads or products. You can use it to create custom audiences for retargeting or increasing app engagement. There are two main ways of creating custom audiences: Each ad account can hold up to 200 custom audiences. Choosing an audience type When choosing an audience type for retargeting SmartNews users, you have two main options. You can focus on users who have already engaged with your website\u2014such as those who have added products to a shopping cart or made purchases. Alternatively, you can target a broader pool of users who have shown interest by interacting [&hellip;]","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[181],"tags":[],"label":[],"class_list":["post-5508","post","type-post","status-publish","format-standard","hentry","category-campaign-creation-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/posts\/5508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/comments?post=5508"}],"version-history":[{"count":3,"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/posts\/5508\/revisions"}],"predecessor-version":[{"id":8968,"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/posts\/5508\/revisions\/8968"}],"wp:attachment":[{"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/media?parent=5508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/categories?post=5508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/tags?post=5508"},{"taxonomy":"label","embeddable":true,"href":"https:\/\/help-ads.smartnews.com\/en\/wp-json\/wp\/v2\/label?post=5508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}