Overview
Any inquiries regarding SmartNews Ads can be directed towards the SmartNews Ads Support Center. If you have any questions about SmartNews Ads, please contact us using the request form below.
Name
SmartNews Ads Support Center
Target User
The SmartNews Ads Support Center is available for all end users, regardless of whether or not they have business relations with SmartNews.
Business Hours
Weekdays: 10:00 am - 7:00 pm JST (excluding Saturdays, Sundays, national holidays, and SmartNews holidays)
Contact Method
Send inquiries from the request form below:
Responses to Inquiries
You will receive a response to your inquiry via the e-mail address you entered when placing your request.
When replying back to the Support Center's response, please make sure to reply using "Reply All".
Examples of Inquiries
- Inquiries about contract/billing
- Inquiries regarding Premium Ads submission/application
- Inquiries about Standard Ads
- Including issuance of API keys
- Inquiries about measurement and reports
- Including authorization of CM360 (formerly known as GCM/DCM)/DAR measurement.
- Inquiries about ad review
- Request for performance results (* Can only be requested by companies we have business relations with)
Other inquiries
Inquiries that the Support Center May Not Be Able to Assist With
- Verifying potential tech glitches
- Estimate/inventory confirmation
- Suggestions for operational improvement
- Making adjustments to any Premium Ads submissions
Other inquiries
Upon the official opening of the SmartNews Ads Support Center, we will respond to inquiries regarding specifications, rules, etc.
Please feel free to contact us from the inquiry form above.
